The focus of the presentation will be to explain what challenges the Directorate of Immigration in Norway (UDI) faced when trying to move from the traditional legal casework towards an electronic process industry while also maintaining sound legal control of the automated rules. (UDI is the central agency in the Norwegian Immigration Administration.)
The project delivered tools centered on BRS and extensive use of RMA. UDI continually uses these tools to implement new business rules and to improve the business processes and decisions.
The presentation will also touch upon key events in the past that influenced the decision to externalize business rules from the application level and compare how two different systems handled the same legal rule changes.
The key to the project’s success was to build a solution where the legal caseworkers themselves could manage and update the rules in the system, and continue to build new rules for decision support, and how this process over time transforms itself into standard decisions, a necessary stage before going into fully automated decisions.
The presentation will finally focus on the necessity for users to get experience with rules and how they work, and how that inspires new and better policies, which in turn transforms into new business rules. A key success factor is a short time to market for new rules and that the business rules were managed by the business people.